Plain-language rules for refunds on Vizalyze purchases.
Last updated November 1, 2026
Every new account gets a free 14-day trial of every feature and format, with no credit card. We would rather you find out in the trial whether Vizalyze fits your data than ask for a refund later.
If your first payment for any plan (Pro, Team or Lifetime) or analysis pack does not work out, email us within 14 days of the charge and we will refund it in full. You do not need to give a reason, although we would value hearing what fell short.
Subscriptions renew automatically until you cancel. You can cancel at any time from your account dashboard; you keep access until the end of the period you have paid for and are not charged again.
Annual renewals: if you forgot to cancel, email us within 14 days of the renewal charge and we will refund it.
Monthly renewals are not refunded, because you can cancel before the next month starts.
Email support@vizalyze.app from the address on your account, or include it in the message. Refunds go back to the original payment method through our payment processor, Stripe, and usually appear within 5 to 10 business days depending on your bank.
When a refund is issued, the licence or pack it paid for is deactivated.
Vizalyze is made by Dime Apps. Card statements show the charge as DIMEAPPS VIZALYZE (subscriptions) or DIMEAPPS* VIZALYZE (one-time purchases). If you do not recognise a charge, contact us before disputing it with your bank and we will sort it out quickly.
This policy does not limit any rights you have under the consumer protection laws that apply to you.